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Overall rating
4.4/5
(5,468)
Value for Money
4.1/5
Features
4.3/5
Ease of Use
4.1/5
Customer Support
4.2/5
88%
recommended this app
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5467 Reviews for UK Users
Ty
Overall rating
- Industry: Paper & Forest Products
- Company size: 10,000+ Employees
- Used Daily for 2+ years
- Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend10.0/10
Dynamics in a league of it's own
Reviewed on 15/11/2019
I have tried other CRM's in my career but none of them come close. The future of this product is...
I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.
Pros
I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge.
From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation.
Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.
Cons
I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.
Alternatives Considered
Reasons for Switching to Dynamics 365
Cost is incredibly good, Azure, vibrant community of support. Microsoft is heading in a direction I am trying to go.
Oussama
Overall rating
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
- Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend9.0/10
dynamic 365 is in the field pro path o for easy tasks
Reviewed on 28/11/2020
from my experience on the automotive business using this product was a lot more better to go far in...
from my experience on the automotive business using this product was a lot more better to go far in time into the first products of microsoft ,its easiness while interacting with your acceptable intuition uploaded for years into my memory helped me to escape so much time and filling it by learning so many other skills in the service of business , i have learned that time is money , my thought was aligned with the comprehend of the product which maintain your fuction into simplicity fasteness while its cost compairing to other products mostly cheaper
Pros
during the lifestyle of business , i have never faced so many different tasks that wasn't easy going but using the dynamic 365 from microsoft , which i have curious about its fast developement and improvement during the last 1 years by it didnt suprised my knowledgeable first sight on microsoft software during years of my work ,since the dynamic helping me to most simplified the business tasks for me while learning others future skills allowing me to go through minimizing the time of spending on other busines tasks , especially with standpoint which helped business to grow faster by includingall the organization with most fixed sales teams tasks
Cons
one the most strenghts of the dynamics 365 if your business during the last 10 years familiar with other microsoft product like microsoft office 365 ..., you will find that is most of all similar to the simplified menu of microsoft product since that microsoft didnt lost its flavors of maintain the same aroma while you will taste navigating throughout ths dynamic 365
Bogdan
Overall rating
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
- Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend10.0/10
Essential Jack of all Trades
Reviewed on 14/11/2023
Superb experience especially with the UI and portal, everything is wells structured and all in one...
Superb experience especially with the UI and portal, everything is wells structured and all in one place with a exceptional customization experience.
Made my work easier and love it for that.
Pros
1) Easy to use(At a user level Dynamics is very intuitive and fairy easy)
2)Management Console (Admin wise is not far from the user experience the flow is smooth and the UI is intuitive)
3)Tools in the suite cover everything a company/individual needs
4)You can find and administer everything from one single place
5)Devices/Users/logs are at a one clicks reach
Cons
1) Cost is fairly high even with the % reduction you can get from resellers (afraid licensing cost is a bit high especially during the 2022 and 2023)
Alicia
Overall rating
- Industry: Automotive
- Company size: 11–50 Employees
- Used Weekly for Free Trial
- Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend9.0/10
Dynamics 365 has been a game-changer for managing my sales leads and keeping track of customer...
Reviewed on 17/12/2023
Pros
The seamless integration with Office 365 and intuitive interface make it a breeze to use. It's simplified my workflow and boosted productivity.
Cons
However, the pricing can be a bit steep for smaller businesses, and the initial learning curve was a bit challenging.
Eyad
Overall rating
- Industry: Alternative Medicine
- Company size: Self Employed
- Used Weekly for 1+ year
- Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend7.0/10
review of microsoft 365
Reviewed on 18/09/2023
Pros
The dynamics 365 is easy to use not hard .It is the most model I love.
Cons
There are no features that are difficult to use, the only problem is that the price is a little high
Verified Reviewer
Overall rating
- Industry: Machinery
- Company size: 51–200 Employees
- Used Daily for 2+ years
- Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend7.0/10
Good but needs improvements
Reviewed on 27/11/2023
Good, better than some others but not there yet
Good, better than some others but not there yet
Pros
It’s easy to personalise and to create specific fields
Cons
The support is terrible and it’s urgent that they improve ir
Gabriel
Overall rating
- Industry: Accounting
- Company size: 201–500 Employees
- Used Daily for 1+ year
- Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend7.0/10
Experience with Dynamics 365
Reviewed on 23/10/2023
All right, but it could be better due to the points mentioned above
All right, but it could be better due to the points mentioned above
Pros
Quite easy to use and self-explanatory, appreciate the freedom that the users have in order to shape the financial administration to the client's requests
Cons
This version, at least the one used by us, is lacking the following: 1. ability to integrate with other software 2. additional and helpful reports such as: Balance Sheet, Profit & Loss statement, Cash flow , to name just a few, have not been created 3. help with entries: previous version was able to recall descriptions of the entries processed on a daily basis and use those as "pop-ups" in the same field, Dynamics 365 is not able to "memorize" descriptions so we have to type each time every single description
Karis
Overall rating
- Industry: Human Resources
- Company size: 51–200 Employees
- Used Daily for 2+ years
- Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend10.0/10
My best with Dynamics 365
Reviewed on 28/11/2023
that was a great experiance with dynamics 365 Contains incorporates artificial intelligence...
that was a great experiance with dynamics 365 Contains incorporates artificial intelligence features, such as predictive analytics and machine learning. I recommend it very much, Tanks
Pros
what i like about Dynamics 365 is that integrates seamlessly with other Microsoft products such as Office 365 and Power BI. This ensures a cohesive and familiar user experience for businesses using Microsoft services.
Cons
Implementing and customizing Dynamics 365 may require a learning curve, and training may be necessary for users to take full advantage of the system's capabilities.
Verified Reviewer
Overall rating
- Industry: Paper & Forest Products
- Company size: 201–500 Employees
- Used Daily for 2+ years
- Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend10.0/10
Use Dynamics 365
Reviewed on 27/10/2023
Overall pleasant experience using it and is easy to do so.
Overall pleasant experience using it and is easy to do so.
Pros
Excellent way to store all necessary customer info.
Cons
No complaints about using Dynamics 365 yet as well.
Verified Reviewer
Overall rating
- Industry: Consumer Electronics
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
- Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend9.0/10
CRM on steroids
Reviewed on 11/11/2023
We've been using it for over 6 months now and it has been immensely helpful in streamlining our CRM...
We've been using it for over 6 months now and it has been immensely helpful in streamlining our CRM and business insight needs. No complaints so far!
Pros
The product is robust and everything you can expect from a CRM product. The Copilot integration makes this product even more intuitive.
Cons
It can be overwhelming if you are using CRM and business insights for your company for the first time
Julia
Overall rating
- Industry: Law Practice
- Company size: 201–500 Employees
- Used Daily for 1+ year
- Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend4.0/10
There's Potential
Reviewed on 01/07/2019
We are not using the application at all in the way we had envisioned and I am looking at other...
We are not using the application at all in the way we had envisioned and I am looking at other Microsoft partners that could help as well as altogether switching to other applications for contact management.
Pros
I chose Dynamics 365 because we are already using Microsoft products and wanted a seamless integration to our CRM. I was drawn to the simplicity of the application and ability to customize within the application from the demo.
Cons
When I started working with a Microsoft partner to customize the application, I quickly became frustrated due to the number of errors and roadblocks that came with the integration and implementation process. I had evaluated our situation very carefully to ensure we had the required technical specifications and would be a good fit for our company; however, I was thrown off by the requirements that we could not face.
Alternatives Considered
Act-On, Mailchimp and HubSpot CRM
Reasons for Choosing Dynamics 365
Marketo has poorly created templates that are difficult to customize and limited, and they have poor customer service to back up the products they provide.
Switched From
Reasons for Switching to Dynamics 365
Highly customizable Microsoft product for easy integration purposes
Vanessa
Overall rating
- Industry: Machinery
- Company size: 201–500 Employees
- Used Daily for 1+ year
- Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend10.0/10
Dynamics 365 Review
Reviewed on 21/01/2023
Overall, I have been very pleased with my experience using Dynamics 365. The system has greatly...
Overall, I have been very pleased with my experience using Dynamics 365. The system has greatly improved our operations and has helped us to become more efficient and effective. The wide range of features and tools available, as well as the ability to customize the system to fit our specific needs, has been invaluable.
Pros
Dynamics 365 is a powerful and comprehensive business management solution that has helped streamline our operations and improve efficiency. The user interface is intuitive and easy to navigate, and the system offers a wide range of features and tools that can be customized to fit our specific needs. The integration with Office 365 is seamless and has greatly improved collaboration and communication within our team.
Cons
The initial setup and implementation of Dynamics 365 can be a bit complex and time-consuming, and there is a bit of a learning curve for new users. The cost of the system can also be a bit on the high side, especially for smaller businesses
Sandile
Overall rating
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
- Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend10.0/10
Microsoft : The Dynamics 365 review
Reviewed on 22/10/2020
Microsoft Dynamics 265 is on a league of it own.
Microsoft Dynamics 265 is on a league of it own.
Pros
I have utilized this product for more than a half year now and over those months I have seen it develop and improve at an astounding rate. With the presentation of Flow/Power Automate and Canvas Apps the capacities of this business application stack are unrivaled. You are genuinely just restricted by your own creative mind. Microsoft gives extraordinary record the board assets that will help keep you on the bleeding edge. From a value point of view, Dynamics is serious. What you escape the case can't be moved by any contender to be specific, Salesforce. You will spend a fortune to get a similar utility from a Salesforce execution. Salesforce and contenders likewise don't have anything like Azure. Having the entirety of your business application biological system under such an umbrella is staggeringly amazing.
Cons
With the online adaptation, we have run into hardly any issues, however we do sporadically run into moderate execution. This isn't frequently, however when it happens (slow page revives, particularly in the planning instrument) it very well may be agonizing for our clients. Working out the usefulness can be fairly convoluted when planning custom highlights and furthermore following security and jobs adopts a deliberate strategy to check security of information and protection.
April
Overall rating
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
- Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend10.0/10
Multifunctional Top of The Line Software.
Reviewed on 04/02/2021
Microsoft Dynamics 365 is an extraordinary programming to utilize. I prescribe Microsoft Dynamics...
Microsoft Dynamics 365 is an extraordinary programming to utilize. I prescribe Microsoft Dynamics 365 to all the forthcoming clients. It has extraordinary and splendid highlights. It is an efficient programming and its abilities are incredible. This software has given us numerous new capacities, for example,
Upgrade dynamic
Improve business measure results
Drive advancement
Improve business measure readiness
Improve client relations/administration
Drive income development
Cost the board
Improve provider or accomplice connections
Make inward/operational efficiencies
Lessen time to advertise
Pros
Microsoft Dynamics 365 is an incredible apparatus for booking and making work processes viable. With Microsoft Dynamics 365, we can deal with our staff individuals in an expert way. The dependability of Microsoft Dynamics 365 is something worth being thankful for that I have been enjoying about the instrument. It has been not difficult to utilize and alter.
Cons
Disdaining Microsoft Dynamics 365 has not been a possibility for us. I'm intrigued by Microsoft Dynamics 365. It has been a splendid programming. I like its dependability. It is so noteworthy. I'm a glad customer.
Microsoft Dynamics 365 is incredible and solid. It makes field the executives of our staff individuals smooth and noteworthy. It likewise makes it basic for us to oversee client connections without any problem. It has been the best.Microsoft Dynamics 365 is a quality programming to utilize. It has quality highlights. We won't change things by any means. The ideal-ness of the merchant's reactions makes things astonishing.
AGNES
Overall rating
- Industry: Banking
- Company size: 51–200 Employees
- Used Daily for 2+ years
- Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend8.0/10
Good System for Savings and Credit Coopertaive Societies
Reviewed on 02/03/2020
I loved Dynamics, its ease of implementation and use.
I loved Dynamics, its ease of implementation and use.
Pros
The system was easy to customize. We were able to add membership modules which captured all the biodata of the Sacco's membership which is roughly 20,000 members. This data could easily be retrieved at a click of a button without buffering or delays. We went ahead and captured passport photos and even digital signatures and ID photocopies of the members and the system did not crash.
The reporting module is easy and simple, there are sample reports and we were able to also create so many ad hoc reports without a challenge. The reports we could export to different formats for further analysis out of Dynamics.
The Asset management module also worked so well for us, we were able to have all the assets captured into the system and their depreciation done well and on time.
We customized the Financial/operations module which captured the Sacco loaning/lending to the members and how they were able to repay the loans on time taking into consideration the loan aging process.
Over all this is a good software but it needs some technical know how to customize and tweak areas of interest and you will be able to automate the whole business.
Cons
The software needs some improvement on the financial module. The new IFRS 9 Accounting Standard being implemented by savings and lending cooperative societies require that the data is captured accurately and the reporting is accurate. This is still a challenge.
Alternatives Considered
Reasons for Choosing Dynamics 365
Ability to generate Reports, capture loads of member biodata and ability to use the financial and operation modules with ease.
Reasons for Switching to Dynamics 365
Dynamics was affordable and within out budget.
Elissa
Overall rating
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
- Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend7.0/10
User Friendly Ms Dynamic 365
Reviewed on 28/12/2022
In overall, after year of using this software I am happy with this ERP/CRM tools that make my job...
In overall, after year of using this software I am happy with this ERP/CRM tools that make my job more fruitful. It is easy to navigate, integrate with all module, upload mass data it is easier ever or even export the data in excel is just one click button.
Pros
So far this is the easier software I had been used in the past. The latest version is more enhance than the previous version. Further, compare with other ERP product there is no specific code list or criteria you need to remember prior you navigate certain report. It is user friendly and easy to navigate. I had been used for many year to work on analysis for business decision making. Beside, it is easy to customise the report to suit the current change in business environment.
Cons
The cost of implementing is pricey, not suitable for small scall business. The last I check with IT personnel, the minimum requirement is 5 license. But it is good to used if you are medium to big company and it work well for long run as it is easy to used.
Alternatives Considered
Reasons for Switching to Dynamics 365
The decision is make by IT department based on the budget and functionality of the product
Audrey
Overall rating
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
- Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend9.0/10
Being cloud-based, Dynamics 365 has many benefits
Reviewed on 20/06/2023
My company has benefited from the intuitive design, easy implementation, flexible configuration,...
My company has benefited from the intuitive design, easy implementation, flexible configuration, potent customer relationship management features, and thorough analytics provided by this platform. If you're a business owner looking for a flexible and feature-rich platform to advance your company, look no further than Dynamics 365.
Pros
Dynamics 365 has been a game-changer for me in my role as a manager of social media and internal communications. It has given me the confidence to make data-driven decisions, improve customer connections, and optimize corporate operations.
Cons
So far, I haven't had any issues with the Dynamics 365 software, and I have no reason to expect any, as my employer guarantees regular updates to keep the software running well and prevent shipping delays.
Thomas
Overall rating
- Industry: Biotechnology
- Company size: 11–50 Employees
- Used Daily for 2+ years
- Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend8.0/10
Microsoft Dynamics 365
Reviewed on 28/04/2022
Great customer support during the entire integration and deployment process. Excellent training...
Great customer support during the entire integration and deployment process. Excellent training program for end users. Now that all users are on the same platform our internal support has progressed greatly.
Pros
We were looking for a new ERP system that offered mobility, as well as being able to integrate all of our offices into one platform. We had several locations using a number of ERP systems and standardizing on one system was a goal for deployment.
Cons
The deployment did have some hurdles in the way of transferring our older CRM into Microsoft Dynamics. We were working with several ERP and CRM systems.
Alternatives Considered
Reasons for Choosing Dynamics 365
We were looking to upgrade our current ERP system that could be deployed in multiple locations throughout the US, Canada and the EU.
Reasons for Switching to Dynamics 365
This software offered what we feel was the best flexibility option to integrate all of our ERP systems into one. Globally this was a challenge for us in the past, Dynamics solved this issue for us.
Sanjay
Overall rating
- Industry: Management Consulting
- Company size: 10,000+ Employees
- Used Daily for 2+ years
- Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend10.0/10
A Comprehensive Review of Dynamics 365 to Transform Your Business
Reviewed on 06/04/2023
Pros
One of Dynamics 365's most praised characteristics is its broad utility and adaptability. It offers a wide range of features and tools that can be customized to suit the particular needs of various business sizes and sectors. The scalability and simplicity of use of the cloud-based platform make it a popular choice for businesses looking to streamline their operations and increase output.
Cons
The intricacy and steep learning curve of Dynamics 365 are among the most frequently voiced criticisms. Some users have complained that the platform is intimidating and challenging to use, particularly for those who have never used ERP or CRM software before. The pricing structure can also be perplexing due to the numerous lisencing choices and add-ons that can result in a sizeable expense. To handle these problems, Microsoft has been trying to enhance the user experience and streamline the pricing scheme.
Suthan
Overall rating
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 1+ year
- Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend9.0/10
This product settles on choices simpler in light of the fact that the incorporated information...
Reviewed on 18/05/2019
Dynamics enables firms to join the current advanced period, and this cultivates the procedure of...
Dynamics enables firms to join the current advanced period, and this cultivates the procedure of basic leadership, and encourage development. With Dynamics, it is anything but difficult to foresee the customers needs, and this empowers firms to get ready satisfactorily on the most proficient method to manage their clients. Elements is a simple to utilize apparatus, which is ingenious and rich. I cherish Dynamics capacities and abilities.
Pros
Simple to utilize, not costly, and easy to explore.
Reconciliation with Outlook accessible for messaging. Its layouts are exceptionally helpful for comunicate news or tips to a business group. Coordination with other Microsoft items is extraordinary as well.
Simple to redo, even a non-specialized individual can make new contacts, accounts,etc will be simple with Dynamics, no programming learning required.
Client support is great with the FAQ and choices that are truly required.
I can mass information to One Drive and access it synchronized with my work area.
On the off chance that you make passages in a spot with no web, all information will be synchronized once web association is built up.
It has a ton of additional items.
The portable application is valuable for checking reports or access information when visiting clients or not before a work station.
This CRM configuration permits compose all customers by classifications and access them quick and simple and recollect the customer history or significant things of the last contact or visit.
All capacities you need are effectively accessible with a tick or contact.
There are applications accessible for Android, iOS and Windows Phone.
Cons
It has issues when an update is discharged.
Isn't easy to use for new clients or learners.
Requires a long customization to begin running
Sign in portable application is excessively moderate. An excess of reaction time.
Unreasonable windows, tabs and screens can make it hard to first time clients. It needs a superior menu.
It just backings Internet Explorer based programs.
Somewhat moderate to information input if not tweaked, numerous fields not by any stretch of the imagination required.
Sessions break is a bulky issue. Despite the fact that it might be vital for security I don't care for it in light of the fact that multiple occasions a conversing with a client takes quite a while and it's, significant.
Poor and troublesome joining with Gmail might be an issue.
No visit effectively accessible.
It's moderate to spare information since it's cloud based. It relies upon web speed.
Lydiah
Overall rating
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
- Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend10.0/10
I give Dynamics 365 it dues and acknowledge it as an all inclusive solution for my entire...
Reviewed on 28/04/2023
My experience with Dynamics 365 has been one worth noting. It is marked with a lot of fulfillment...
My experience with Dynamics 365 has been one worth noting. It is marked with a lot of fulfillment knowing that I've got the best especially CRM tool I can ever get.
Pros
Sales and Marketing has been on the rise like in the last 3years and many people are opting for it because of the freedom on your time and even you deciding what you will earn at the end of the day as well as leverage over your time. And this is where Dynamics 365 comes in to make your business operations soo seamless as well as maximizing on earnings. It is an absolute answer to businesses. First of all it's user friendly and Incase of any issues in implementation and use,then the customer support team is alert 24/7. Also it's total cost of adoption into your enterprise processes is quite reasonable. It's capabilities are on another level and can be used across all the departments. From finance to make informed decision and accelerate reconciled financial reportings as well as give a clear forecast on the financial trajectory of any business beacause on can view everything from payables,receivables, transaction dimensions,defferals,manage multiple currencies,bank account and assigning automatically audit trails.It is also an efficient CRM tool when integrated with the sales options and is useful to maintain an overview of contacts and their needs ,keep track of sales opportunities which will result to a boost in productivity. I believe if you can get hold of and just efficiently manage the above two department of your enterprise then we can consider it a successful one. But also tomention Dynamics 365 is useful to procurement ,HR,Project Management making it the best fit.
Cons
To be honest i have used Dynamics 365 for over 2years now and I have not experienced any downside at all. It even amazes me on it comprehensive capabilities and the fact that it can be used across multi-department is just soo fulfilling
Divya
Overall rating
- Industry: Consumer Goods
- Company size: 201–500 Employees
- Used Daily for 1+ year
- Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend8.0/10
ERP Work flow enhancement
Reviewed on 20/04/2023
Overall, I have had great experience with Dynamic 365 and use it in my daily work life to look for...
Overall, I have had great experience with Dynamic 365 and use it in my daily work life to look for multiple documents and tracing. Since I am used to of it, accessing stuff is not hard but if I have to access new stuff, it is not very user friendly or easy to find.
Pros
The best features about Dynamic 365 are:- The ability to be a one shop stop for all the relevant data.- Ability to lock fields to prevent access levels and incorrect data entries.- It serves as the primary document of reference for us.- Ability to have multiple columns and hold high amount of data.- Since is it linked to one drive, the chances of loosing data are minimal.- The option to add notes in lot cards to highlight some important details.- Item linking and item tracing helps to look back at the input lots and is very easy.- Assigning item numbers to each lot to provide specificity and prevent duplication.- Ease to add more toggles if needed.- The access to financial reports thereby improving transparency.- To have access to electronic work orders and production releases.- It helps in maintaining traceability on the processes and material that is received and used.
Cons
- having that much information at one site also increases the risk of mix up and chances of data loss.- The maintenance of the system can be longer thereby putting a complete pause on the ability to work.- Having multiple linkage to the material is sometimes represented in a cluster which cause confusion.- The app runs slow at times - Ease of use is not the best as the system is bit complicated to navigate.
Layne
Overall rating
- Industry: Publishing
- Company size: 51–200 Employees
- Used Daily for 2+ years
- Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend3.0/10
It's like Salesforce, except that many third party programs don't integrate with it.
Reviewed on 19/07/2018
Pros
It's fairly easy to navigate and find what you are looking for. It's the CRM we already had and we've built a number of internal integrations with it.
Cons
There are a few really bizarre things about the user interface. 1. The "save" button is at the very bottom, right-hand corner of the screen, where there are literally zero other buttons. It feels like the least intuitive place for something as important as a save button. When I first started using the CRM, it took me almost a week to realize you could actually save something. 2. The sign in process is as clunky as it gets. Every 24 hours, Dynamics signs you out automatically (not a big deal, Salesforce does this too). However, once you are signed out, instead of taking you to a page where you can sign back in, or do anything, it just takes you to a dead page that tells you that you've been signed out and suggests you close all your browser windows to then sign back in. The process is madness, and it hasn't changed. 3. When you are loading the home page, you typically want to search a record, so you start typing something in the search field. Just as the page is about to finish loading, it moves your cursor down to the "What's New" section to post something. The result is that I have a few posts that contain nothing more than partial account names that I was trying to search. The last major hang up is that very few workflow automation tools like Toutapp, Yesware, ect will integrate with Dynamics (mostly because so few of their customers actually use Dynamics). This has prevented us from buying the programs we want to use for our sales team.
Nagish
Overall rating
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 6-12 months
- Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend9.0/10
Best in the Bests, CRM and ERP all together
Reviewed on 18/10/2018
Microsoft Dynamics works the same the businesses works, if it comes to management it draws charts...
Microsoft Dynamics works the same the businesses works, if it comes to management it draws charts when needed, it provides accurate data to deeply analyses it and filters makes it easier to get the exact data which we want. Integration with Office 360, Sharepoint and Office Online which is the coolest part. The deployment was much easy as the cost of license and deployment was very low from any other competitor of Dynamics in the market. So it was a great experience to get familiar with Microsoft Dynamics and use it instead of using five to ten different apps to manage the same task. I will suggest everyone who is searching for the best CRM/ERP because nothing is better then Dynamics. I am very happy with the overall experience of Dynamics.
Pros
Everything in one place such as Sales, Marketing, Finance, Field service, Customer Service, Operations and the automation which is not available in other products that are in the market right now. Most likable thing is customer support of Dynamics which I didn't see any other ERP or CRM team provide. It enables me in a real sense to be productive, intelligent in decisions and it was very very easy to adopt. Accessing and managing from PC, Mobile or a Web Browser makes it more accessible and more powerful. The look and feel (Controls/features/UI) for a different kind of user is another best thing which makes it standout. Both Enterprise and Business edition are fantastic when it comes to their design and functionalities, and the integrations with office 365 and other social apps give a lot more control and features and security which no any other CRM or ERP can, that's why I love it.
Cons
It looks and feels kinda mashup of Microsoft Word, Outlook, Excel, etc then it's a bit difficult to use it with ease at the start, so the knowledge curve for the first time Microsoft product user is a little slower and challenging for the first time for the user who is not familiar with other microsoft products.
Luca
Overall rating
- Industry: Information Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
- Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend8.0/10
Organize Your Business Operations and Increase Profitability!
Reviewed on 06/01/2023
My overall experience with Dynamics 365 has been very positive. It is an incredibly powerful...
My overall experience with Dynamics 365 has been very positive. It is an incredibly powerful platform with a wide variety of features and capabilities. A wide variety of customization options and available integrations make it extremely flexible and adaptable to whatever needs a business may have. Finally, their strong customer support team, ready to assist with any question or issue, is invaluable.
Pros
Dynamics 365 is a comprehensive suite of business applications that help organizations manage their operations, customer relationships, and products. It provides a comprehensive platform for organizations to manage their entire business lifecycle, from customer engagement to financials and operations. Dynamics 365’s integrated suite of applications helps organizations to effectively and efficiently manage their customer relationships, financials, operations, people, and more. With Dynamics 365, organizations have the tools they need to create a connected customer experience, increase operational efficiency, and drive business transformation.
Cons
It can be difficult to learn and understand all the features and functions of Dynamics 365. Other than that, there are no downsides.